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Privacy

Delete your data

You can ask us to erase your device and everything saved with it. You do not need an account, and you do not need to be able to sign in — if you reinstalled and lost your details, say so in the message and we will find you.

What gets deleted

  • Your device record — the device identifier, its key, and the activation or trial attached to it.
  • Every playlist you saved — the name, the link, and any provider server, username and password stored with it.

What we keep, and why

  • Orders and invoices, if you ever paid us. These are accounting records and we are required to keep them; they hold the order, the amount and the contact details you gave at checkout, not your playlists.
  • Security and server logs, for a limited period, so that a deletion cannot be used to cover the tracks of an attack.

Deleting your device also ends any activation on it. If the activation still had time left, that time is gone — we cannot restore a deleted device.

Ask us to delete it

Shown on the app's home or activation screen.
Shown next to the MAC address. It helps us confirm the device is yours.
Where we confirm the deletion. If you paid us, use the address from your order.

Bought your activation from a reseller? Your reseller holds their own record of you as their customer, and this request does not reach them. Ask them directly as well.