Getting started
Before you start
Two things are needed, and only one of them comes from us.
Read the guideTutorials
Guides and how-tos
Installing it, setting it up, using it, and fixing it when something goes wrong.
Getting started
Installing on a phone or tablet
From Google Play where it is available, or the APK straight from this site.
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Getting started
Installing on Android TV or a TV box
From the store on the TV itself, or by sideloading the APK on a box that has no store.
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Getting started
Installing on a Fire TV Stick
Fire TV has no VERINZO in its store, so it is installed with Downloader — Amazon's own app, from Amazon's own store.
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Getting started
Your first launch: MAC address and device key
The first time the app opens it registers the device and shows the two things you need on this site.
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Getting started
The free trial
New devices start on a trial at first launch, so the player can be tested with your own playlist before anything is paid for.
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Getting started
Activating your device
Two values from the app, entered once on this site.
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Using the app
Adding an M3U playlist
One link from your provider, pasted once.
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Using the app
Adding an Xtream Codes account
Three values instead of one link — and usually a better result.
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Using the app
Watching live TV
Where the channels are, and the two ways to browse them.
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Using the app
Movies and series
On-demand content, and why some playlists have none.
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Using the app
The TV guide
What is on now and next, when your playlist supplies it.
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Using the app
Catch-up
Watching something that has already been on — when your provider keeps it.
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Using the app
Locking the player with a PIN
A PIN on the player, and on the playlists you do not want changed.
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Using the app
Using more than one device
Each activation covers one device, identified by its MAC address.
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Using the app
Using a VPN with the player
The app can hold OpenVPN profiles, which OpenVPN Connect then runs.
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Fixing problems
When the app will not install
Almost always a permission the device has not been given yet.
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Fixing problems
When activation will not work
What each activation refusal means, and which one you are looking at.
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Fixing problems
When a playlist will not load
The link, the login, or the provider — in that order of likelihood.
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Fixing problems
Buffering, freezing, and channels that will not open
Almost always the connection or the provider — and there is a quick way to tell which.
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Fixing problems
Every error message, and what to do
Every message the app or the server puts on screen, what it means, and the fix.
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Account and billing
Renewing
Buy the renewal, and the app picks it up on its own.
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Account and billing
Refunds
Fourteen days if the activation has not been used, and always when we got the charge wrong.
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Account and billing
Your data, and deleting it
What is kept, why, and how to have it erased.
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Account and billing
Getting hold of a person
What to have ready so it takes one message instead of four.
Read the guideNeed a hand?
Send us a message and tell us which step you are on — it saves a round of questions.