Frequently asked questions
Activating a device, playlists, subscriptions. Cannot find an answer? Contact support.
Do you provide channels or content?+
No. VERINZO is a media player and an account service only. You bring your own Xtream Codes or M3U playlist — we never host, sell, or provide any channels, movies, or streams.
How do I activate my device?+
Open the VERINZO app once on your device so it registers its MAC address. Then go to "My Device" here, enter that MAC address and your activation key, and you are set. New devices usually get a free trial on first launch.
Where do I find my MAC address?+
It is shown on the app's home screen, and in Settings inside the app. It looks like 00:1A:79:XX:XX:XX. Type it exactly as shown.
What is an M3U playlist?+
It is a list of channels in a single web link. Your provider hosts the list and gives you the link; the player reads it and sorts everything into Live TV, Movies and Series. Treat the link like a password — anyone who has it has your subscription.
What are Xtream Codes?+
A way of logging in to your provider instead of downloading a list. You enter three things — a host address, a username and a password — and the player asks the server what you have access to. If your provider gave you both, use Xtream: you usually get posters, descriptions and a better guide.
What is the difference between M3U and Xtream Codes?+
Both are ways to load a playlist. An M3U is a single direct link. Xtream Codes uses a host, a username and a password. VERINZO supports both — pick whichever your provider gave you.
Can I use one account on several devices?+
Each activation is tied to one device, by its MAC address. Plans differ in how many devices they cover, so check the plan you are on — for more screens you either pick a plan that allows them, or activate a second device separately.
How do I renew my subscription?+
Buy a renewal here on the site, or through the reseller you bought from. Either way your device is extended as soon as the payment clears, and the app picks it up on its own.
The app is buffering or a channel is offline — what do I do?+
Buffering is almost always the playlist, the provider or your internet, not the player. Check your connection speed, try another channel, and confirm your playlist is still valid. Our Tutorials page has step-by-step fixes.
Do you offer refunds?+
Yes. You can ask for a full refund within 14 days if you have not used the activation on a device — no reason needed. Duplicate charges, a wrong amount, and a payment we could not deliver on are refunded whenever they happen. Full details are in our Refund Policy.
No questions match — try another term, or ask us directly.
Still need help?
Our team and our tutorials have you covered — or activate your device now.