Refund Policy

Overview

VERINZO is a media-player and account service. This policy explains when a subscription payment can be refunded. It applies to purchases made through this website. Because activation is delivered digitally and often instantly, refunds are limited — please read this policy before you buy.

When you're eligible for a refund

You may request a full refund if any of the following apply:

• You were charged twice for the same activation (a duplicate payment).
• Your payment was taken but the subscription was never activated on your device, and our support team is unable to activate it for you.
• You were charged an amount that does not match the plan you selected at checkout.
• You request a refund within 24 hours of purchase and your device has not yet been activated or used with the subscription.

What is not refundable

To keep pricing fair, refunds are not available in these cases:

• The subscription has already been activated and used on your device.
• You changed your mind after the service was delivered and working.
• Issues caused by your own playlist, provider, internet connection, or device — VERINZO is a player and does not supply channels or content.
• Requests made after the applicable request window has passed.
• Credits purchased by resellers, once any part of a credit pack has been used.

How to request a refund

Contact our support team with your MAC address, the email used at checkout, and your order number or payment reference. We may ask a few questions to confirm the purchase and locate your device. Requests are reviewed individually and in good faith.

Processing time

Approved refunds are issued to your original payment method. Depending on your bank or payment provider, it can take several business days for the amount to appear on your statement. We'll confirm by email once a refund has been sent from our side.

Chargebacks

If you believe a charge is wrong, please contact us first — most issues are resolved quickly. Opening a chargeback before contacting us may lead to your device being suspended while the dispute is investigated.

Contact

Questions about a payment or refund? Reach us any time through our support channels — we're available 24/7 and usually reply within minutes on WhatsApp and Telegram.