Using the app
Catch-up
Watching something that has already been on — when your provider keeps it.
Catch Up on the home screen lists the channels your provider keeps an archive for. Choose a channel, choose a day, choose a programme.
Only channels your provider has enabled it for appear here, and how far back it goes is their decision too — commonly a few days. A channel that is missing from Catch Up is not an app setting; it is a channel your provider does not archive.
For the idea in full, see what catch-up is.
Send us a message and tell us which step you are on — it saves a round of questions.
Contact support