Account and billing
Renewing
Buy the renewal, and the app picks it up on its own.
Buy a renewal on this site, or through the reseller you bought from. Either way the device is extended as soon as the payment clears, and the app notices by itself — usually at the next launch.
Checking when it ends
The expiry date is under My Device on this site, and under Subscription info in the app.
Renewing early
Renewing before it runs out adds to the time you have; it does not throw the remainder away. There is no reason to wait for the last day.
If it has already expired
Nothing is lost. The device keeps its playlists and its settings, and everything returns when the renewal clears — no setting up again.
Send us a message and tell us which step you are on — it saves a round of questions.
Contact support