Account and billing
Getting hold of a person
What to have ready so it takes one message instead of four.
WhatsApp and Telegram reach us fastest; email works too. All of them are on the support page, along with the chat on this site.
Have these ready
- your MAC address — the single most useful thing you can send
- what you are seeing, in its exact words. A photo of the screen is perfect
- what device it is, and how it is connected
- when it last worked, if it ever did
A message with the MAC address and the exact wording is usually answered once. Without them the first reply has to ask for them, and everything takes a day longer than it needed to.
If it is your provider's problem
Some things genuinely are not ours to fix — a dead channel, an empty guide, an expired playlist. We will say so plainly and tell you what to ask them, rather than leave you waiting on us for something we cannot change.
Send us a message and tell us which step you are on — it saves a round of questions.
Contact support