When activation will not work

"Activation code are incorrect"

The key was not accepted. In order of likelihood:

1. A typo. 0 and O, 1 and l are the usual pair.
2. A leading or trailing space from pasting it.
3. The key has already been used on another device. Each one activates once.
4. The key is for a different product than the one you are entering it into.

"Device not registered. Contact your provider to activate."

The server has never seen this device. The app has not completed a first launch — see your first launch — or you are entering a MAC address from a different device.

"Device not recognised."

The MAC address does not match anything. Check it character by character against the app's home screen; it is easier to misread than it looks.

"Activation expired."

The subscription on this device has run out. Renew it and the app picks it up on its own.

It says activated here, but the app still will not run

1. Close the app completely and open it again — not just back to the home screen.
2. Check the device is online.
3. Check the expiry date under My Device. If it is in the future and the app still refuses, tell us with your MAC address.

I paid and nothing happened

If you bought from a reseller, ask them first — they activate from their own panel and can see the sale, which we cannot. If you bought here and the expiry date has not moved an hour after the payment cleared, send us the MAC address and the payment reference.