Account and billing
Refunds
Fourteen days if the activation has not been used, and always when we got the charge wrong.
You can ask for a full refund within 14 days if the activation has not been used on a device — no reason needed.
Always refunded, whenever it happens:
- a duplicate charge
- a wrong amount
- a payment for something we could not deliver
Ask through support with the payment reference. The full terms are in the Refund Policy.
Send us a message and tell us which step you are on — it saves a round of questions.
Contact support